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Downtime costs will vary by industry and are largely dependent on a
company’s dependence on technology and data. The following chart illustrates
the average downtime per hour for many industries, but remember that
vulnerability to data unavailability and loss isn’t just limited to monetary
impact, it also includes such things as loss of customer confidence,
liability, and lost current and future business.
|
Industry |
Hourly Downtime Costs |
|
Brokerage Operations |
$6,450,000 |
|
Energy |
$2,817,846 |
|
Credit Card Sales Authorizations |
$2,600,000 |
|
Telecommunications |
$2,066,245 |
|
Manufacturing |
$1,610,654 |
|
Financial Institutions |
$1,495,134 |
|
Information Technology |
$1,344,461 |
|
Insurance |
$1,202,444 |
|
Retail |
$1,107,274 |
|
Pharmaceuticals |
$1,082,252 |
|
Banking |
$996,802 |
|
Food/Beverage Processing |
$804,192 |
|
Consumer Products |
$785,719 |
|
Chemicals |
$704,101 |
|
Transportation |
$668,586 |
|
Utilities |
$643,250 |
|
Healthcare |
$636,030 |
|
Metals/Natural Resources |
$580,588 |
|
Professional Services |
$532,510 |
|
Electronics |
$477,366 |
|
Construction and Engineering |
$389,601 |
|
Media |
$340,432 |
|
Hospitality and Travel |
$330,654 |
|
Pay-Per-View TV |
$150,000 |
|
Home Shopping TV |
$113,000 |
|
Catalog Sales |
$90,000 |
|
Airline Reservations |
$90,000 |
|
Tele-Ticket Sales |
$69,000 |
|
Package Shipping |
$28,000 |
|
ATM Fees |
$14,500 |
|
Average |
$944,395 |
Sources: IT Performance Engineering and Measurement Strategies: Quantifying Performance and Loss, Meta Group, Oct. 2000; Fibre Channel Industry Association.
